Help
Account Balances
- Q: Is there a way to see my child's school account balance online?
A: Account balances are optional for districts to display. Some districts may not be uploading account balances.
Your child's account balance will be available once you have placed the first payment through schoolpassport.com. Your account will then be activated as a web user by the district and your balance will be available at the next district information upload. - Q: My account balance is not accurate?
A: Student account balance information comes directly from your school district. The update intervals for this information depend on your school district. These intervals can range from 2 to 48 hours depending on your districts configuration. You may contact your district to learn more about their specific schedules or review your district's posted messages. Also note that in order to view your students account information you will need to make a payment through Schoolpassport.com. - Q: I can't see my child's account balance.
A: Schoolpassport.com is starting up its new school year! At the beginning of each school year we start all our accounts as inactive until a payment if placed. In order to view your students account information you will need to make a payment through Schoolpassport.com. This will activate the school system's software and in return your child will be activated in our system. Once your first payment is made you will be able to view your student's account information. We hope everyone has a great school year and thank you for using Schoolpassport.com - Q: My child is switching school's and still has a balance on their account
A: As long as your student did not change districts, the account balance does not matter. This is kept at the district level and should be transferred from school to school. However, please contact your district or school directly to get a final resolution
General Questions
- Q: How do I get a refund of money my child's account that is not used by the end of the school year?
A: choolpassport.com refund policy: All Refunds for Lunch Pre-Payment/Deposits and all other fees will be provided by the School District directly.
Note:SchoolPassport.com will not provide any refunds of service or Pre-Payments. - Q: When I try to add a student it brings me back to the log in screen
A: This is a security setting in your Internet Browser. You have to have your Cookies enabled for our site to work. Try lowering your security settings and that will allow the cookies to work and in turn the site will work. - Q: Why am I not getting an email to notify me when my student's balance falls below my set amount?
A: You can set your account to send you an email when your student's balance falls below a set amount by logging in and clicking on "E-notifications." If you have this option checked off and are still not receiving the e-mails, please check your spam box and e-mail's spam filter settings. These e-mails are often flagged as spam.
Manage Account
- Q: Money is not in my child's account-I put money into my child's account and the school says that it is not in the account.
A: Transaction downloads for payments are downloaded at different intervals for each school district. The intervals depend on your school district.
These intervals can range from 2 to 48 hours depending on your districts configuration. You may contact your district to learn more about their specific schedules or review your district’s posted messages. - Q: How do I change my e-mail address and password?
A: Change Email address or Password:
1. Login to the site
2. Go to "Edit Your Account Information"
3. Change your email address and/or password - Q: Why was my payment declined?
A: Declined payments can happen for a number of reasons. Please contact your credit card company customer service center for more information.
Some credit card companies require pre-authorization to use on Schoolpassport.com. - Q: Is it safe to enter my credit card number?
A: Yes, SchoolPassport.com maintains the highest levels of data security. SchoolPassport.com is protected by a Certified 128 bit SSL Certificate. The security certificate provides data encryption communication between the Website and the parent's browser for any transaction placed on the site. All data transactions including: credit card transactions, data exchange (student info, balances, etc.) and reporting are secured through the security certificate noted above.
Manage Students
- Q: How do I add a student to my account?
A: To add a student you must log into your account first. Once in the account, follow instructions below:
Adding a Student
1. Click “Add a Student to Your Account” link
2. Choose your school district
3. Choose your school
4. Enter your child’s student number or social security number in the student ID field
(NOTE: Use of the student number or social security number for your student's ID varies according to school district. This entry must be 9 digits you can add 000 in the front of the number if it is not)
5. Enter numeric part of your address on file at your school
6. Enter your zip code
7. Click “Add student to your account” to add the student - Q: How do I remove a student from my account?
A: Click red "X" button next to the student you wish to remove from your account. - Q: How do I view my past payment transactions or history?
A: View Payment Transactions:
1. Login to your account
2. Click the "View Online Payment History" link
3. Select range of history to report
4. Click "Submit" to view transactions - Q: I am having a problem adding a student. The system does not recognize my student's number or social security number.
A: Try using your numbers without dashes.
You should contact your school district to ensure what number they are using for your student. - Q: How long does it take for a payment to get into my child's account?
A: Payments are downloaded by each school district at different intervals. These intervals can range from 2 to 48 hours depending on your districts configuration. You may contact your district to learn more about their specific schedules. - Q: How can I see what my child has been purchasing/eating?
A: View student purchases from school:
1. Login to your account
2. Click the "View Your Child's Purchases" link
3. Select range of history to report
4. Click "Submit" to view transactions - Q: Where do I get the student's id nunber?
A: Your Student ID number can be either your social security number or school student number. Student IDs vary according to school district.
1. Try your student\'s Social Security Number first.
2. If that does not work, please contact your school to get your student id.
Sign Up or Login
- Q: How much does is cost to use schoolpassport.com?
A: Schoolpassport.com charges a small fee per transaction. These fees are charged to the parent. Fees may vary according to district.
The fees cover all operational costs and credit card transaction fees. Cost sharing may be provided by your school district. Fees may be lower in these districts. - Q: How do I Sign Up?
A: Signing up with Schoolpassport.com is simple. Please follow the directions below to create an account and you can begin adding payments to your child's account.
Creating an Account
1. This feature allows you to create a new user account on the schoolpassport.com system. You must provide an email address (which we will not share with any entity without your prior permission) and choose a password.
Log In
NOTE: Use this feature to enter the site after you have created a login account.
1. Click "Login"
2. Enter your Email Address as your
username and the Password that you used during account creation.
3. Add your child to your account and make payments... - Q: Where do I get the student's id nunber?
A: Your Student ID number can be either your social security number or school student number. Student IDs vary according to school district.
1. Try your student's Social Security Number first.
2. If that does not work, please contact your school to get your student id.